TargetSolutions’ Voice of the Customer benchmark survey allows customers to have their voices heard by providing input on our products, services, content, and brand.
Aiming to provide customers with a platform to provide feedback, TargetSolutions has implemented a brand new benchmark survey as part of its Voice of the Customer initiative. The objective is simple: measure our customers’ satisfaction with the value and quality of our products, services, content, and brand.
This intuitive process is built on an ongoing foundation of collecting feedback in the forms of surveys, users groups, product interactions, interviews and more. From there, these valuable pieces of data will be collected and analyzed by TargetSolutions’ customer service and product leaders to formulate actions to regularly enhance the customer experience.
Maintaining a revolving feedback loop will keep all communication streams open and allow customers to voice suggestions about what is working and what can be improved.
The benchmark survey is a six-question census focused on the platform’s products and services. Feedback will fuel future enhancement plans, understand the platform strengths, and make improvements to the overall customer experience.
“Customer feedback is a key driver for us which is why we’re taking measures to gauge our clients’ experience and see what’s important to them. We’re very mindful that we are always serving our customers and will continue to do so by keeping things simple and ensuring we are efficient and operating in real time.”
Jennifer Jones, Director of Product and User Experience, TargetSolutions
For more information about our Voice of the Customer benchmark survey, please contact TargetSolutions today at (800) 840-8048.